A RMA is an authorization number that Memofix assigns to your service order. It becomes your primary reference number for the tracking of your service claim. Memofix will not accept any product without a RMA number. To request a RMA number:

1. Select the appropriate form from the "Repairs and warranty claims" section. Choose "Warranty claim" to request manufacturer warranty. Choose "Repair service" for repairs or Memofix warranty.
2. Select the product's manufacturer, enter serial number, model and/or part number if required. Any information entered in the optional fields will appear on all our return labels and documentation. The mandatory fields are marked with an asterisk (*) and cannot be left blank.
3. You can enter any number of product serial numbers on a single form. Each serial number entered will be added to a list which will appear below. You can modify or delete the entered information by using the buttons on the left of each line prior to submitting the RMA request.
4. You will be prompted to register or log in at this point. This step will be omitted if you have registered or logged in at the beginning of your session. Confirm your address to proceed.
5. The final screen will allow you to change the shipping options. Depending on your selection, we will ship (drop ship) your replacement to a different address or we will hold it for a pick up.
6. For your convenience, larger RMA requests can be submitted by e-mail to . Your request must include your name, address and contact information. For a faster response, product details should be attached in a .xls format.

Memofix uses your name and address to return your product. The unique email, password combination assures that only you can access and modify your profile. Memofix's web server monitors all RMA activities and allows customers to view their RMA status. You can check if your product has been received and shipped. You can also obtain your waybill number and track your shipments. The RMA status is updated daily at 6:00 pm EST and is available for 15 days after the last ship date on the RMA.

Memofix offers advance exchanges subject to product availability. To request advance exchange, select the "Advance exchange - Secure by" option on the RMA request form. Advance exchange orders can be secured by a Visa or a MasterCard. Memofix will confirm the warranty status of your device and reply back with your RMA number and a credit card authorization form. Fax the completed form to (905) 660-4951. Your credit card will be billed for the full retail value of the product on the date of shipping. For a credit to be issued, your defective drive must be returned within 10 business days and be in compliance with the manufacturers warranty terms and conditions.

To view the status of your RMAs, click on "CHECK RMA STATUS". If you are not logged in you will be asked to do so. You can browse your outstanding RMAs and view your RMA tracking information for a period of 15 days from the last shipping date. RMA status information is updated daily at 6:00 pm EST.

Prior to submitting your warranty claim request you may want to check the warranty of the product with the manufacturer. For Quantum warranty, click here. For Antec product contact Antec at 1-800-22ANTEC (1-800-222-6832) or visit www.antec.com.

It is important to keep your shipping address current. You can modify the account information while you are logged in. Any changes to your shipping information will be applied to all outstanding RMAs.

Yes, this option is available on the RMA request form. Select "Drop ship to" shipping option while submitting your RMA request and we will return your product to the "Drop ship" address. Your default address will remain unchanged.

RMA request for Antec warranty must include the manufacturer's ticket number. Quantum's case number is not required when submitting the RMA request for their product warranty.

The replacement product carries the remainder of your original product's warranty.

A proof or purchase is only required when there is a discrepancy between the manufacturers and the customer regarding warranty status. A valid proof of purchase must show the purchase date and the serial number of the drive.

Products failing to function properly under normal use will be exchanged with a like new, factory repaired product at the discretion of the manufacturer.

See "Protecting Your Data" document.

Every effort will be made to return the same product. The manufacturer can, at its sole discretion, substitute your product with an alternate model. Substitutions will always be of equal or greater performance and specifications. Customers requests for upgrades or substitutions will not be considered.

Your warranty does not include data recovery or transfer. Please use our data recovery request form if this service is required. There is a charge for the recovery of your data. Once the data recovery procedure is completed your product warranty if applicable will be honoured.

Proper packaging will reduce the chances that your manufacturers' warranty will be voided due to physical damage. Memofix does not provide packaging material. Follow these instructions:

1. Insert the drive into a static shielded foil bag (like the one your drive came in)
2. Obtain a double walled cardboard box four times the size of the product
3. Place a minimum of 2 inches of foam padding around the drive and place the drive in the box
4. Ensure the product is not loose inside the box
5. Tape the box shut and write the RMA number on the outside of the box

Incorrectly packaging the drive may void your warranty. For example:

• Using an envelope instead of a cardboard box
• Using a regular plastic bag instead of a static shielded bag
• Placing several drives in a small box with insufficient protection
• Using Styrofoam chips in a box or bag
• Using bubble wrap
• Using no packaging at all

You must pay shipping charges for all shipments from you to Memofix. If your product is under warranty, Memofix will pay for shipment of the replacement product to you.

For your convenience, the request for larger quantity of product (20+) can be submitted by e-mail using our Excel template. To have the template e-mailed to you please contact your customer service representative at .

Memofix currently has a two to five day turnaround time subject to product availability. This means your replacement product should ship within two to five days after the receipt of your defective drive. You can check the status of your shipment on our web site. Choose the "Customer Services" from the main menu.

Antec model and serial numbers are printed on the product's label.

QUANTUM Serial Numbers and Part Numbers: Drive serial numbers on Quantum branded external or tabletop drives are located on the bottom of the enclosure. Internal Quantum branded serial numbers are located on the drive label on top of the drive near the front bezel. The drive part number will start with the following prefixes as listed on Quantum site.

Most drive manufacturers have complete listings on their web sites. Please call us if you are having difficulty locating any manufacturers' web site.

Warranty services are available to everybody in Canada. This includes home users, corporations, retailers, distributors, VARs, VADs and TPMs.

OEM stands for Original Equipment Manufacturer. Good examples are Dell, Apple and Compaq, neither of which manufactures hard drives. These companies purchase product from different manufacturers and arrange to have them branded, labelled and configured to their own specifications. The warranties for these products are handled directly by the OEM companies and not by the product manufacturers.

We do not sell parts or any electronic components.

For our address and business hours, click here.

Choose "Warranty claim" form, use the "Serial #" field to enter the quantity of media tapes and the word "media". Sample: "20 media".
In the "Model" field enter the actual model of the tapes or the word "Misc." (Miscellaneous). Fill in the "Quantum Case#" field then click on the "GO" button.