Memofix Hitech Services Inc. is not just a "repair depot" - we are an information based service provider that offers a wide range of custom programs in the area of electronic repairs, defective product screening and re-certification, returns processing, inventory management, delivery and distribution. We recognize the importance of managing returns effectively and offer solutions to reduce costs and create new revenue streams.

The following highlights some of the services we offer to retailers, manufacturers, service companies and distributors:

• Warranty and out of warranty services for product manufacturers and resellers Direct or indirect handling of customers returns
• Complete RMA processes
• CRM management
• Local warehousing
• Managing consigned service inventories
• Tracking cross shipments and advance exchanges
• Testing products for NTF (No Trouble Found)
• Product kitting and upgrading
• Monitoring and managing multi-branch defective materials flow

Our website offers our customers, vendors and business partners complete visibility of the inventory, outstanding RMAs and customers activities including:

• Customer registration and information maintenance
• RMA submission
• Product warranty verification
• Drop ship option
• RMA tracking and status (issue, receive, ship)
• RMA outstanding report
• Consigned Inventory s/n and p/n listing (vendors only)
• Inventory levels and usage (vendors only)
• Memofix RMA to Vendor RMA cross-referencing (vendors only)
• Serial number and RMA number search (vendors only)
• Memofix RMA to customer cross-referencing (vendors only)

Memofix designs and develops software for small to medium size companies that require customized IT solutions for managing inventory, purchasing, sales and service. Our programming team uses a wide range of languages and tool sets but focuses on Microsoft SQL and Oracle databases and Java, XML, JSP integration.

Our software reflects the company's wide experience in the area of serial numbers management. It fully integrates with third party AP and AR modules. It provides a powerful tool for managing and maintaining customers' information, product information, RMA administration, repairs and quality controls, subcontracting, inventory costing and tracking, purchasing and invoicing.

Our application features:

• Serialized and non-serialized (bulk) parts tracking
• Product serial number history
• Master and slave serial number tracking (for auditing internal components)
• Eight independent variables per serial number
• Two warranty periods per serial number (for product integrators)
• Replacements to original serial number trail
• Unlimited number of warehouses
• Fully integrated purchasing module
• Multi currency
• Invoicing
• Report generator

To find out more or to arrange for a software demonstration please call us at (905) 660-4936.