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Call Center

Memofix is Your Gold Standard of Partner

Start building your custom solution

Outsourcing your non-core business practices is an easy choice to make with Memofix's dedication to our partners. 

With ISO 9001 certification, you know Memofix has the quality standards you need. Our detailed work instructions maximize time and efficiency. With effective SLA tracking , we are consistently able to deliver the quality that makes us, the Gold Standard. 

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Memofix has a wide ranging and diverse suite of offerings for all of your Call Center needs. Building an all encompassing, or holistic solution, Memofix has the teams, processes, and tools to build and implement your custom  solution for a robust, multi-lingual call center. With a single point of contact, SLA management and escalation tracking, Memofix is your gold partner for call center services.

Delivering

 

Seamless

Execution

When Memofix creates a custom solution for you, it is not left up to you to execute. Memofix implements your entire project, from point A-Z. Once your custom solution is built, we ensure that we have the right process and people in place to allow for seamless delivery. 

Why Choose Memofix

Custom Portals

L1 Capabilities

Parts Management

Dispatch Capabilities

Our custom portals can be used by your own teams or even your end-user customers so you have constant visibility. All data is pulled into your own custom dashboard for quick decision making. With API's our teams can be more efficient than ever.

Our highly trained, process oriented team is ready to provide your customers L1 support. We go the extra mile to make sure our L1 support agents have a full understanding of your hardware.

Our  team always goes the extra mile. Let us process your part returns and investigate any missing parts to ensure all of your hardware is verified against its warranty, refurbished,  and restocked at the lowest possible cost to you.

Our call center team is also trained in spare parts and field technician dispatch. Our processes are customizable and scalable so you can rest assured that your full service call management solution can handle any volume.

Memofix is the Gold Standard

Global Coverage

Our coverage starts off strong with our national Canadian coverage and keeps on going!

Full Suite of Services

Our call center services are complimented by a full suite of services to bring you a full solution. Build your custom solution by adding on logistics, field service, program management and more.

White Label

We offer white label solutions and are proud to represent your brand, to your clients.

Reporting

We provide you with custom data so you can make the right decisions for your business. All reporting is highly customizable and includes your own dashboard for quick decision making.

Custom Solutions

We fit into your mold, we don't force you into ours. Not quite sure what you need? Don't worry! We can help you figure that out too.

Our People

We admit we're a little biased, but our customers agree our dedicated team sets the Memofix standard high. Memofix's call center team provides 24/7 coverage in multiple languages..

Lets start building your call center solution today